ALQIMI is a global information technology solutions company with offices around the world. For more than 20 years, ALQIMI has operated in demanding government agency and commercial environments delivering a wide range of cutting-edge IT solutions enabling these organizations to surpass their missions and goals. ALQIMI’s domain expertise includes large-scale enterprise computing, healthcare IT, big data software development and artificial intelligence. Join us as we continue to bring insights through innovation and help solve some of the world’s most complex problems.

Job Openings >> Desktop Support Technician
Desktop Support Technician
Summary
Title:Desktop Support Technician
ID:37724
Locations:N/A
Description

ALQIMI is seeking a highly motivated Desktop User Support professional to support our efforts in Denver, CO.


Key Responsibilities and Duties:

  • Provide Tier 1 & 2 desktop user support
  • Provide support for Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite
  • Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
  • Install workstation software and hardware- locally and via remote;
  • Diagnose and resolve LAN configuration problems;
  • Evaluate and diagnose cabling, software and hardware problems;
  • Install and support of telecommunications hardware;
  • Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
  • Email User support
  • Data backup and restoration
  • Provide technical support for webcast/video teleconferences
  • Security patches and software upgrade surge support
  • Support technology upgrades – both hardware and software;
  • Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support;
  • Perform field office visits
  • Perform root cause analysis
  • Perform desktop/server decommissioning
  • Documentation of standard IT processes and procedures.

 


Required Skills/Attributes

  • 5 to 7 years of experience
  • Relevant Microsoft Certifications
  • Ability to successfully obtain a “Public Trust” clearance.
 


WHO ARE WE?

ALQIMI is a global information technology solutions company based in Washington DC, USA with offices around the world.

For more than 20 years, ALQIMI has operated in demanding government agency and commercial environments delivering a wide range of cutting-edge IT solutions enabling these organizations to surpass their mission and goals. ALQIMI’s domain expertise includes large-scale enterprise computing, healthcare IT and big data software development.

 

What makes ALQIMI unique is that we offer challenging projects, excellent benefits, work/life balance, and a fair and ethical executive team.

 

ALQIMI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. ALQIMI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

 

 

We truly believe the right work-life balance can exist, and it's here at ALQIMI. Our work is extremely important, but your job is just a part of who you are.

When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

 

This opening is closed and is no longer accepting applications
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