The Senior Solutions Engineer Deliverables Include:

• Technical and tactical leadership of a small and independent technical team, responsible for the production, quality, and distribution of sensitive media.
• Oversee badging operations in accordance with policies, standards, and procedures.
• System configuration and administration of the Pro-Watch access control system for the purpose of administering and producing identification badges.
• Perform badging operations in accordance with policies, standards, and procedures.
• Management of proximity and identification badges and badging systems.
• Validation and verification of product and data quality.
• Print production of identification badges.
• Physical setup and breakdown of badging stations.
• Provide assistance to customers in a courteous and professional manner.
• Development of Pro-Watch data fields and correlation of fields to badge components.
• Performs analysis of data and data quality to ensure success of the project.
• Adhere to potentially stringent security processes.
• Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.
• Reports on daily and weekly productivity to management.

Supplemental Duties:

In addition to the requirements specified in the Statement of Work, the candidate must possess the following skills:

• College degree from an accredited college or university with a Bachelor’s degree in IT sciences or business administration.
• Minimum four (4) years’ experience of progressive responsibility in identification card distribution and management.
• Experience in the configuration and management of the Pro-Watch access control system.
• Experience handling PII and other sensitive information.
• Experience producing identification badges.
• Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration.
• Willing to work flexible hours when required.
• Willing to travel to various Transportation Authority’s facilities within the metropolitan area as part of a team.
• Excellent customer service skills.
• Ability to communicate effectively at all levels of the organization.
• Excellent oral and written communications skills.
• Proven and verifiable record of impeccable trust and responsibility.