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Remote Tier 2 Support Level 1
Summary
Title:Remote Tier 2 Support Level 1
ID:37665
Job Location:Annapolis, Maryland
Description

Job Title: Remote Tier 2 Support Level 1

Location: Annapolis Maryland area

What you will be doing:

  • Help coordinate with IT service providers and communicate outages and plans for recovery
  • Monitor the enterprise for the services within scope of our contract leveraging tools and best practices
  • Alert and coordinate issues prior to the end-user experiencing issues
  • Provide Tier 2 Technical Support to our end-user support technicians out in the field that may need remote expertise
  • Familiar with this client's networks and ability to determine any anomalies


Basic Qualifications:

High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associates degree and two (2) years of experience.

  • PRIVAC: Sys 1
  • 8570: Security +

Active TS/SCI with Polygraph required


Who are we?
Headquartered in Rockville, MD, ALQIMI has developed an outstanding track record of designing, integrating, and managing complex technological solutions for customers around the world. Our IT services group is our founding heritage and services the intelligence and commercial communities with technologically sophisticated services including cybersecurity, big data and software development. We take pride in using our demonstrated ability to build profitable businesses, subject matter expertise and ecosystems to incubate new ideas. We have established new businesses in the data analytics, military facilities construction management and energy industries and intend to incubate additional opportunities.

What makes ALQIMI unique is that we offer challenging projects, excellent benefits, work/life balance, and a fair and ethical executive team.

ALQIMI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. ALQIMI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Company Benefits

  • Competitive salary
  • Comprehensive health insurance plan
  • Employee Referral Bonus Program
  • 401(k) retirement plan with company paid contribution
  • Paid Time Off + 9 holidays

We truly believe the right work-life balance can exist, and it's here at ALQIMI. Our work is extremely important, but your job is just a part of who you are.

When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

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