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Desktop Support Technician Tier2
Summary
Title:Desktop Support Technician Tier2
ID:37632
Job Location:Lanham, Maryland
Description

No Staffing Firms/Recruiters!
Job Applicants Only.

We are currently seeking a Desktop Support Technician Tier 2 to support our customer located in Lanham, MD.

 

WHAT YOU WILL BE DOING:

  • Provide Tier 2 desktop user support
  • Provide support for Baseline desktop and Microsoft Office Suites;
  • Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
  • Perform LAN Administration for Windows 200x servers;
  • Install workstation and file server software and hardware- locally and via remote;
  • Diagnose and resolve LAN configuration problems;
  • Evaluate and diagnose cabling, software and hardware problems;
  • Install and support of telecommunications hardware;
  • Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
  • Email User support
  • Data backup and restoration
  • Provide technical support for webcast/video teleconferences
  • Security patches and software upgrade surge support
  • Support technology upgrades – both hardware and software;
  • Provide problem tracking support (CA ServiceCenter) – end-user desktop/server support;
  • Perform field office visits
  • Perform root cause analysis
  • Perform desktop/server decommissioning
  • Documentation of standard IT processes and procedures.
  • Voip experience installing phones and updating patches
  • Past experience supporting large enterprise environments – preferable in the public space
  • Current certifications and/or certifications that may be on the horizon
  • Trouble ticket volumes and first call resolution close rates on those tickets.
  • Communications Skills
  • Executive (VIP) support experience
  • Current/Recent past Public Trust clearance or the ability to obtain a Public Trust level clearance

WHO ARE WE?
Headquartered in Rockville, MD, ALQIMI has developed an outstanding track record of designing, integrating, and managing complex technological solutions for customers around the world. Our IT services group is our founding heritage and services the intelligence and commercial communities with technologically sophisticated services including cybersecurity, big data and software development. We take pride in using our demonstrated ability to build profitable businesses, subject matter expertise and ecosystems to incubate new ideas. We have established new businesses in the data analytics, military facilities construction management and energy industries and intend to incubate additional opportunities.

What makes ALQIMI unique is that we offer challenging projects, excellent benefits, work/life balance, and a fair and ethical executive team.
ALQIMI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. ALQIMI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
More information about ALQIMI can be found at www.alqimi.com.

 

 

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