ALQIMI is a global information technology solutions company with offices around the world. For more than 20 years, ALQIMI has operated in demanding government agency and commercial environments delivering a wide range of cutting-edge IT solutions enabling these organizations to surpass their missions and goals. ALQIMI’s domain expertise includes large-scale enterprise computing, healthcare IT, big data software development and artificial intelligence. Join us as we continue to bring insights through innovation and help solve some of the world’s most complex problems.

Job Openings >> Desktop Support Technician
Desktop Support Technician
Summary
Title:Desktop Support Technician
ID:37722
Job Opportunities:N/A
Locations:N/A
Description

ALQIMI is seeking a highly motivated Desktop User Support professional to support our efforts in Washington, DC.


Key Responsibilities and Duties:

  • Provide Tier 1 & 2 desktop user support
  • Provide support for Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite
  • Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
  • Install workstation software and hardware- locally and via remote;
  • Diagnose and resolve LAN configuration problems;
  • Evaluate and diagnose cabling, software and hardware problems;
  • Install and support of telecommunications hardware;
  • Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
  • Email User support
  • Data backup and restoration
  • Provide technical support for webcast/video teleconferences
  • Security patches and software upgrade surge support
  • Support technology upgrades – both hardware and software;
  • Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support;
  • Perform field office visits
  • Perform root cause analysis
  • Perform desktop/server decommissioning
  • Documentation of standard IT processes and procedures.


Required Skills/Attributes
  • 5 to 7 years of experience
  • Relevant Microsoft Certifications
  • Ability to successfully obtain a “Public Trust” clearance.
This opening is closed and is no longer accepting applications
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