ALQIMI is a global information technology solutions company with offices around the world. For more than 20 years, ALQIMI has operated in demanding government agency and commercial environments delivering a wide range of cutting-edge IT solutions enabling these organizations to surpass their missions and goals. ALQIMI’s domain expertise includes large-scale enterprise computing, healthcare IT, big data software development and artificial intelligence. Join us as we continue to bring insights through innovation and help solve some of the world’s most complex problems.
| Title: | Desktop Support Technician |
|---|---|
| ID: | 37520 |
| Locations: | N/A |
Job Applicants Only!!! No Staffing Firms/Recruiters!!!
We are currently seeking a Desktop Support Technician to support our customer located in Washington, DC.
Requirements:
• Provide Tier 1 desktop user support
• Provide support for HUD Baseline desktop and Microsoft Office Suites;
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis;
• Perform LAN Administration for Windows 200x servers;
• Install workstation and file server software and hardware- locally and via remote;
• Diagnose and resolve LAN configuration problems;
• Evaluate and diagnose cabling, software and hardware problems;
• Install and support of telecommunications hardware;
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades – both hardware and software;
• Provide problem tracking support (CA ServiceCenter) – end-user desktop/server support;
• Perform field office visits
• Perform root cause analysis
• Perform desktop/server decommissioning
• Documentation of standard IT processes and procedures.
• Voip experience installing phones and updating patches
Desired:
• Past experience supporting large enterprise environments – preferable in the public space
• Current certifications and/or certifications that may be on the horizon
• Trouble ticket volumes and first call resolution close rates on those tickets.
• Communications Skills
• Executive (VIP) support experience
• Current / Resent past Public Trust clearance or the likelihood that they are clearable
ABOUT THE COMPANY:
ALQIMI has developed technology solutions for both government agencies and commercial organizations that have enabled them to achieve and surpass their mission and goals.
Today, our domain expertise comprises large-scale enterprise computing, healthcare IT and cyber security, as well as renewable energy. As a result of steady investments in business areas that we historically serve, and new business areas that are on the cutting edge, innovation has become the foundation for ALQIMI’s success.
Our state-of-the-art implementations set the standard for unique solutions that deliver exceptional quality and efficiency with maximum returns on investments.
